Privacy Policy
PRIVACY Notice
Last Updated: 07 17 2026
This Privacy Policy describes the personal data collected or processed when you use the following Optimum Nutrition websites: optimumnutritionarabia.com and originalon.com/AE/EN (the “Sites”). This Privacy Policy describes how we collect, use and share information that identifies you or relates to you as an individual (“Personal Information”). The Privacy Policy also tells you about your rights and choices with respect to your Personal Information, as well as how to contact us if you have questions – our details can be found at the end of the statement.
You can use the hyperlinks below to navigate to particular topics of interest:
- CONTROLLER OF PERSONAL INFORMATION
- WHAT PERSONAL DATA DO WE PROCESS AND HOW DO WE USE IT?
- AUTOMATED DECISION-MAKING AND PROFILING
- RETENTION PERIODS
- SHARING PERSONAL INFORMATION WITH THIRD PARTIES
- YOUR PRIVACY RIGHTS
- CHANGES TO THIS PRIVACY POLICY
- CHILDREN
- SECURITY
- COMPLAINT PROCEDURES
- ACCESSIBILITY
- CONTACT DETAILS
I. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
Optimum nutrition Arabia is the data controller of personal information collected and processed through use of the Sites.
II. WHAT PERSONAL DATA DO WE PROCESS AND HOW DO WE USE IT?
We collect Personal Information about you in a variety of ways depending on how you interact with us and our websites and services, including:
- Directly from you when you provide it to us, such as when you register for an account, leave reviews for our products, sign up to receive communications from us, place an order, or contact us by phone, email, or otherwise.
- Automatically through the use of cookies, server logs, and other similar technologies when you interact with our websites, advertisements, and emails.
- From other sources, including, for example, our affiliates, business partners, service providers, online social media networks, and other third parties, or from publicly available sources.
The following provides examples of the type of information that we collect in a variety of contexts and how we use that information.
| Context | Types of Data | Primary Purpose for Collection and Use of Data | Applicable Lawful Basis for Processing |
|---|---|---|---|
| Account Registration | We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account. | We use this information to provide account related functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history. | Performance of a contract with you; Legitimate business interests related to providing you with a product or a service. |
| Cookies and First-Party Tracking | We use cookies. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. See our Privacy Preference Center for more information. Data collected may include your general location (e.g. city), browsing activity, IP address and device information. | We use this information to make our website function properly and operate efficiently. | Processing is based on your prior consent or our Legitimate Interests in providing a functioning and secure website. |
| Cookies and Third-Party Tracking | We may place tracking technology on our website that collects analytics, records how you interact with our website, or allows us to participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can report analytics to us or provide advertising about products and services tailored to your interests. That third party might also collect information over time and across different websites in order to serve advertisements on our website or other websites. See Your Privacy Choices for more information. Data collected may include your general location (e.g. city), browsing activity, IP address and device information. | We use this information to understand how users interact with our brand online, and to provide advertising that is relevant to your interests. Where required by law, we base the use of third-party cookies upon consent. | Processing is based on your prior consent |
| Customer Support | If you contact us for customer support requests, we will collect your name and email address, as well as any other content or information that you send to us. | We use this information to respond to and resolve your requests for support. We also use this information for training purposes. | Legitimate interest in resolving queries and complaints; or compliance with a legal obligation. |
| Demographic Information | When you engage with certain tools, features, and content on our website, we collect personal information, such as your age or gender. | We use this information in order to select and recommend offerings that you might find most useful, when you provide us with such information. | Legitimate Interest in providing an enhanced customer experience, or where required by law, on your prior consent. |
| Email Interconnectivity | If you receive email from us, we may use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. | We use this information to understand how you interact with our communications to you. | Legitimate Interest in providing an enhanced customer experience. |
| Feedback/ Reviews | If you provide us feedback or post a review of our products, we will collect your name and email address, as well as any other content or information that you send to us. | We use this information to communicate with you and to act upon your feedback. | Legitimate Interest in resolving queries and complaints and improving the overall customer experience, or where required by law, processing is based on your prior consent. |
| Mailing List | When you sign up for one of our mailing lists we collect your email address or postal address. | We use this information to share information about our products or services. | Processing is based on your prior Consent |
| Order Placement | We may collect your name, billing address, shipping address, email address, phone number, credit card number and other financial and transactional data when you place an order. | We use your information to perform our contract to provide you with products or services that you order. | Performance of a Contract with you; Legitimate Interests related to providing you with a product or a service; and, where required by law, Consent |
| Partner Promotion | We collect information that you provide as part of a co-branded promotion with another company or entity. | We use this information to facilitate and fulfill these partner promotions. | Processing is based on your prior Consent; Legitimate Interests in promoting our products and services. |
| Surveys | When you participate in a survey, we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information. | We use this information to understand your opinions, and collect information relevant to our organization. | Processing is based on your prior Consent |
| Sweepstakes or contests | When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected. | We use this information to operate sweepstakes or contests. In some contexts, we are also required by law to collect information about those that enter into our sweepstakes or contests—in these situations, we use this information to comply with applicable law. | Processing is based on your prior Consent |
| Website Interactions | We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser. | We use this information to understand how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. | Legitimate Interest in providing an enhanced, customer friendly website and in improving performance, or where required by law, processing is based on your prior consent. |
| Web Logs | We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the internet is used), your approximate general location based on a part of your IP address domain name, click-activity, aggregated information such as “click stream” information which means entry and exit points (including referring URLs or domains), referring website, and/or a date/time stamp for visitors. | We use this information to monitor our networks, and how visitors interact with our website. | Legitimate Interest in providing an enhanced, customer friendly experience by understanding how our website is accessed and used. |
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third-parties, business partners, our affiliates, or publicly available sources.
III. RETENTION PERIODS
We retain your personal information for only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider applicable legal requirements, the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means.
IV. SHARING PERSONAL INFORMATION WITH THIRD PARTIES
We won’t sell your Personal Information to third parties and will only make this data available to third parties who are actively involved in carrying out your order or for a business purpose in connection with the marketing of our products. Our staff members and third parties commissioned by us are required to respect the confidentiality of your data.
Specifically, we may share your Personal Information to the following third parties:
A. To Service Providers
We may disclose your Personal Information to third-party service providers so that they may provide us with services such as payment processing, website hosting, professional services, including information technology services and related infrastructure, customer service, e-mail delivery, auditing and other similar services necessary to the website and services you request. The legal basis of such sharing is our legitimate interest in effectively operating and improving its business. We have appropriate contracts in place with the service providers that prohibit them from using or sharing your Personal Data except as authorized.
B. To Competent Authorities
We may use or disclose your Personal Information as we deem necessary or appropriate to governmental agencies and regulators (e.g. tax authorities), social insurance carriers, courts, law enforcement agencies, government authorities and to external advisors acting as controllers (e.g. lawyers, accountants, auditors etc.). Such transfers are made in order to comply with legal obligations and for the legitimate interests pursued by us or a third party to ensure the protection of the rights and property of Optimum Nutrition and others, including: (1) under applicable law, including laws outside your country of residence; (2) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (3) to comply with subpoenas and other legal processes; (4) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our affiliated companies; (6) to protect the rights, privacy, safety or property of Company or others; and (7) to enforce our terms and conditions.
C. Within our Group of Companies
We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). We may also disclose your information to a third party in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings. We may also disclose or transfer your Personal Data to a third party in the event of a proposed or actual commercial acquisition or corporate event such as for reorganisation to allow for the sale or transfer of our business.
D. Other Disclosures with Your Consent
We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this Privacy Policy. We also may disclose Personal Information collected via third-party cookies embedded in the website when you give consent for the use of those cookies. To find more information about our cookie practices, please click here: Manage Your Preferences.
Some jurisdictions require a summary of the Personal Information Optimum Nutrition has collected in the preceding twelve months, the reason we collect your Personal Information, where we obtain the Personal Information we collect about you, and the third parties that we share your Personal Information. We use cookies and similar tracking technologies for purposes of targeted advertising. For more information, please see the Manage Your Preferences link. We do not “sell” your personal information for money. We do not “share” your personal information as that term is defined under applicable privacy laws.
| Categories of Information Collected and Examples | Disclosure for a Business Purpose | Sharing for Cross-Context Behavioral Advertising |
|---|---|---|
| Identifiers |
|
|
| Commercial information |
|
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| Internet or other similar network activity |
|
|
| Geolocation data |
|
Not shared |
| Inferences |
|
|
INTERNATIONAL TRANSFERS
We operate on a global basis. Accordingly, in connection with the uses described above, personal information may be transferred and stored in countries outside the country where you are located, including countries where our affiliates, service providers, technology providers, and business partners operate. We will always take steps to ensure that any international transfer of information is carefully managed to protect your rights and interests, in particular either:
- only transfer your Personal Data to countries which are recognised as providing an adequate level of legal protection in accordance with relevant data protection laws; or
- ensure that transfers outside your country are subject to additional safeguards required under local law.
We are a party to an Intra-Group Data Transfer Agreement which governs the transfer of Personal Data across all members of our group of companies, and which includes an appropriate mechanism to lawfully transfer personal data outside of the EEA, (namely the standard contractual clauses).
When we transfer personal data, we will take organizational, contractual, and technical measures designed to safeguard your personal data to the levels required by local laws, including through appropriate written data processing terms and/or data transfer agreements and/or other legally acceptable mechanisms according to applicable local laws.
You have the right to ask us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) as mentioned above. Contact us at the address described below if you would like further information or to request a copy where the safeguard is documented (which may be redacted to ensure confidentiality).
V. YOUR PRIVACY RIGHTS
Some jurisdictions give residents the right to make the following choices regarding Personal Information (“Rights”):
1. Disclosure & Access Rights
You may request access to your personal information or confirmation that we have information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format.
2. Changes to Your Personal Information
We rely on you to update and correct your personal information. You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
3. Deletion Rights
You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes.
4. Opt-out of Targeted Advertising
You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the Cookie Policy link here.
5. Objection to Certain Processing
You may object to our use or disclosure of your personal information by contacting us at the address described below.
7. Promotional Emails and Marketing Communications
If you no longer want to receive promotional emails from us, you can follow the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
If we are processing your personal data based on your consent (as indicated at the time of collection of such data), you have the right to change your mind and withdraw consent to future processing of personal data by contacting us at the address described below.
Please note that not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.
Submitting Requests
You may exercise the rights described above by contacting us as indicated in the “Contact Information” section below. If you disagree with how we handled a request, you may have the right to appeal our decision by contacting us with the subject line “Appeal.”
Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
Where permitted by applicable law, you may authorize another person to submit a privacy rights request on your behalf. We may request evidence of that person’s authority to act for you and may require verification of your identity before processing the request.
VII. CHANGES TO THIS PRIVACY POLICY
We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.
VIII. CHILDREN
The website is not intended for anyone under the age of 13. We will not knowingly collect any Personal Information from children under the age of 13. If we learn that we have obtained any Personal Information about a child under age 13, we will delete that information.
IX. SECURITY
We strive to use reasonable safeguards to help prevent loss, misuse and unauthorized access, disclosure or modification of Personal Information provided or collected through the Site. However, no system is perfect or can guarantee that unauthorized access or theft might not occur.
X. COMPLAINT PROCEDURES
If you have a complaint about the compliance with this privacy statement or about a violation of your legal rights, you can send an e-mail to onprivacy@optimumnutrition.com or call 1-800-705-5226.
XI. ACCESSIBILITY
If you are visually impaired, you may access this notice by visiting our website and accessing your privacy rights through your browser’s audio reader.
XII. CONTACT DETAILS
Optimum Nutrition, Inc.
3500 Lacey Road, Suite 1200
Downers Grove, IL 60515
1-800-705-5226.
