At Optimum Nutrition Arabia, we are committed to delivering high quality sports nutrition products and providing a safe, transparent, and reliable shopping experience across the UAE. This Return & Refund Policy is designed in accordance with UAE Consumer Protection law and ecommerce regulations.

1. Eligibility for Returns

1.1 Defective, Damaged, or Incorrect Products

You are entitled to a return, refund, or replacement if the item you received is defective, damaged, or not as described. We inspect all returned products before approving a refund or replacement.

1.2 Return Window

In line with UAE ecommerce regulations, customers are provided a seven (7) day return window from the date of delivery for eligible return requests.

1.3 Conditions for Accepting Returns

• Product must be unused and unopened.
• Packaging, seals, and labels must remain intact.
• All accessories, bundles, and freebies must be returned.

Opened or used consumable items cannot be returned unless they are defective or nonconforming to quality standards.

2. Products Not Eligible for Return

• Opened protein powders, supplements, bars, or ready to drink beverages.
• Products damaged due to misuse, improper storage, or negligence.
• Items sold under clearance or final-sale promotions (unless defective).
• Items requiring special hazardous goods handling unless defective.

3. How to Initiate a Return

To request a return:

1. Contact our Customer Support team using the contact options on our website.
2. Provide order number, product details, and reason for return.
3. Our team will arrange a pickup or provide a drop-off location based on your area.
4. After inspection, you will receive confirmation of approval or rejection.
   

4. Refund Processing

4.1 Refund Method & Timeline

Refunds are issued to the original payment method as required by UAE regulations and are typically processed within 7–14 business days after approval.

4.2 Refund Conditions

Refunds may be declined if the return:

• Is requested after the 7 day return period.
• Shows signs of use (unless defective).
• Does not pass quality inspection.

5. Replacements

We offer free replacements for defective, damaged, or incorrect products. Replacement availability depends on stock. If unavailable, you may choose a refund or store credit.

6. Order Cancellations

Orders may be cancelled before dispatch. Once shipped, the standard seven-day return policy applies.

7. Warranty & Product Authenticity

All products sold on Optimum Nutrition Arabia are 100% authentic and sourced from authorized channels. Warranty and after sales obligations follow UAE consumer protection standards.

8. Your Rights Under UAE Law

As a consumer in the UAE, you are entitled to:

• Clear product and transaction information.
• Safe, compliant, and quality assured goods.
• Fair compensation for defective goods.
• Transparent return and refund terms.

Optimum Nutrition Arabia fully complies with the UAE Consumer Protection Law and the UAE Ecommerce Law regarding transparent contract terms, product clarity, and after sales support.

9. Contact Us

For questions or assistance, please contact our Customer Support team through the contact section of our website.